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Return & Refund Policy — Signden
Last Updated: 2026-06-29
The summary table below lists return and refund details for https://signden.com. Complete terms, non-returnable items, and step-by-step instructions follow the table.
| Return & Refund Detail | Information |
|---|---|
| Return Window | 60 days from the date of delivery. |
| Item Condition Required | Items must be unused and in original packaging to qualify for a return or refund. |
| Return Label Method | After your return request is approved, you may download and print a prepaid return shipping label at no charge from our returns portal or via the email we send you. |
| Return Shipping Cost | Free return shipping — download and print a prepaid label after your return is approved |
| Original Shipping Refund | The original (outbound) shipping charge is non-refundable; however, return shipping is free. |
| Restocking Fee | $0.00 — No restocking fee applies to eligible returns |
| Refund Processing Fee | $0.00 — No additional refund processing fee is deducted from your refund. |
| Refund Processing Time | 5–7 business days after we receive and inspect the returned item. |
| Refund Method | Refunds are issued to your original payment method. |
| Return Shipping Address | 14 Armand Rd, Ridgefield, CT 06877-3035, United States |
| Exchanges | Yes — exchanges are available for eligible items within the return window |
1. Overview and Scope
This policy applies to all eligible products purchased from Signden at https://signden.com unless stated otherwise on the product page.
Return terms disclosed here are also referenced on product listings and at checkout.
Please read this policy before making a purchase.
2. Return Window
Signden accepts returns within 60 days of the delivery date confirmed by the shipping carrier. Returns initiated after this window will not be accepted unless required by applicable consumer protection law.
The return window begins on the date your package is marked as delivered.
3. Item Condition Requirements
To be eligible for a return or refund, items must meet the following condition at the time of return:
- Required Condition:
- Unused and in original packaging
Items showing signs of use, wear, damage caused by the customer, or missing components may be rejected or subject to a partial refund at our discretion.
4. Non-Returnable Items
The following items are not eligible for return or refund under any circumstances unless required by law:
• Personalized items
• Final sale items
5. How to Obtain a Return Label
Return Label Method: After your return request is approved, you may download and print a prepaid return shipping label at no charge from our returns portal or via the email we send you.
To initiate a return:
- Contact us at support@signden.com within the return window.
- Provide your order number, item(s) to return, and reason for return.
- Wait for return authorization and label instructions (typically within 1–2 business days).
- Pack items securely and ship to the return address below.
6. Return Shipping Costs
- Who Pays Return Shipping:
- Store (free return label download and print after return approval)
- Return Shipping Cost:
- Free return shipping — download and print a prepaid label after your return is approved
- Original (Outbound) Shipping Refund:
- The original (outbound) shipping charge is non-refundable; however, return shipping is free.
Return shipping costs are not refundable unless the return is due to our error (wrong item shipped, defective product, or damage in transit).
7. Fees Deducted From Your Refund
We disclose every fee that may reduce your refund before you buy and again when you start a return. No undisclosed or hidden charges are ever applied.
- Restocking Fee:
- $0.00 — No restocking fee applies to eligible returns
- Refund Processing Fee:
- $0.00 — No additional refund processing fee is deducted from your refund.
Summary: The following amounts may be deducted from your refund: the original outbound shipping charge. All deductions are disclosed before purchase and at the time of return.
8. Refund Processing
Once we receive and inspect your returned item, eligible refunds are processed within 5–7 business days.
- Refund Method:
- Original payment method
- Refund Timeline:
- 5–7 business days after inspection
Your financial institution may require additional time to post the refund after we process it.
9. Exchanges
Yes — exchanges are available for eligible items within the return window
10. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us immediately at support@signden.com with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost, including return shipping where applicable.
11. Return Shipping Address
Ship approved returns to:
14 Armand Rd, Ridgefield, CT 06877-3035, United States
Include your order number and return authorization number inside the package. Unauthorized returns may experience processing delays.
12. Canceled Orders vs. Returns
If you cancel before shipment, see our Cancel & Change Order Policy. If the order has shipped, this Return & Refund Policy applies.
13. Related Policies
For shipping timelines, payment methods, and cancellations, see the Shipping Policy, Payment Methods Policy, and Cancel & Change Order Policy on https://signden.com.