Website: signden.com
Store Name: Signden
Last Updated: December 2025

At Signden, we are committed to delivering your orders in a timely, secure, and transparent manner. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase products from signden.com. It outlines our handling times, shipping fees, delivery timelines, carriers, order cut-off times, and customer support information.

This policy applies to all purchases made through our website and should be reviewed before placing an order.

1. Overview of Our Shipping Process

Signden specializes in thoughtfully designed keychains and tote bags, created for everyday use and shipped with care. From the moment you place an order to the time it arrives at your doorstep, our fulfillment process is designed to be efficient, reliable, and easy to understand.

• Order confirmation and payment verification
• Order preparation and handling
• Carrier pickup and transit
• Delivery to the customer’s designated address

2. Order Processing & Handling Time

Handling Time: 1 business day

Orders are prepared, packed, and handed off to the carrier within this timeframe. Handling time refers to the period between order confirmation and shipment and does not include transit time.

Orders are processed Monday through Friday, excluding U.S. federal holidays. Orders placed outside of business hours, on weekends, or on holidays will begin processing on the next business day.

3. Order Cut-Off Time

Orders placed before 5:00 PM (EST) on business days are eligible to begin processing the same day. Orders placed after this time will be processed on the following business day.

4. Shipping Destinations

Signden currently ships to eligible addresses within supported delivery regions. Customers are responsible for providing accurate and complete shipping information at checkout.

We do not ship to:

• P.O. Boxes (unless supported by the carrier)
• Military APO/FPO addresses (unless otherwise stated)
• Restricted or non-serviceable areas

5. Shipping Rates & Costs

This flat-rate fee applies to all eligible orders regardless of quantity, weight, or order value unless otherwise stated during checkout or promotional periods.

6. Estimated Delivery Timeline

7. Shipping Carriers

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx

8. Order Tracking

Once your order ships, a shipping confirmation email will be sent to the email address provided at checkout. Tracking information may take up to 24 hours to become active.

9. Delivery Expectations & Responsibilities

Delivery is considered complete once the carrier confirms successful delivery to the provided address. Customers are responsible for providing accurate shipping details and ensuring a secure delivery location.

10. Incorrect or Incomplete Addresses

Orders returned due to incorrect or incomplete addresses may be subject to reshipping fees, delivery delays, or refunds minus shipping costs.

11. Delayed or Lost Shipments

Delays may occur due to carrier issues, weather, or peak shipping periods. Lost shipments are reviewed on a case-by-case basis in coordination with the carrier.

12. Damaged Packages

If your package arrives damaged, please contact us with your order number and clear photos of the packaging and items so we can assist you.

15. Changes to Shipping Policy

Signden reserves the right to update this Shipping Policy at any time. Changes will be effective immediately upon posting.

16. Customer Support

Email: support@signden.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

By placing an order on signden.com, you acknowledge that you have read and agreed to this Shipping Policy. Thank you for choosing Signden.