Website: signden.com

Store Name: Signden

Last Updated: December 2025

At Signden, we understand that customers may need to cancel or modify an order after placing it. This Cancel / Change Order Policy explains when and how order cancellations or changes can be requested, and what limitations apply once an order enters processing or shipment.

1. Order Processing Timeline

Orders placed on signden.com are processed quickly to ensure timely delivery.

• Order Handling Time: 1 business day
• Order Cut-Off Time: 5:00 PM (EST), Monday – Friday

Once an order enters the fulfillment or shipping process, changes or cancellations may no longer be possible.

2. Order Cancellation Policy

2.1 Canceling an Order Before Shipment

You may request to cancel your order only if it has not yet been processed or shipped.

To request cancellation:

• Contact us as soon as possible at support@signden.com
• Include your order number and cancellation request
• Wait for confirmation from our support team

If the cancellation is approved, a full refund will be issued to the original payment method.

2.2 Orders That Cannot Be Canceled

Orders cannot be canceled if:

• The order has entered the fulfillment process
• The order has been shipped
• A tracking number has already been generated

In these cases, the order must follow our Returns & Refunds Policy after delivery.

3. Order Change Policy

3.1 Changes Allowed Before Processing

You may request changes to your order before it enters processing, including:

• Shipping address corrections
• Quantity adjustments
• Item changes

Approval depends on the order status at the time the request is received.

3.2 Changes Not Allowed After Processing

Once an order has entered processing or shipment:

• Product changes are not permitted
• Shipping address changes may not be possible
• Carrier details cannot be modified

Customers are responsible for ensuring all order details are correct before completing checkout.

4. Address Changes

If an incorrect shipping address is provided:

• Contact us immediately
• Address updates may be possible only before shipment

Signden is not responsible for delivery issues caused by incorrect or incomplete addresses provided at checkout.

5. Refunds for Canceled Orders

• Approved cancellations receive a full refund
• No cancellation or processing fees are charged
• Refunds are issued to the original payment method

Refund processing times depend on your payment provider.

6. Orders Already Shipped

If your order has already shipped:

• The order cannot be canceled or modified
• You must follow the standard return process after delivery

Please refer to our Returns & Refunds Policy for eligibility and timelines.

7. High-Volume Periods

During peak seasons, promotions, or high-demand periods:

• Orders may process faster than usual
• Cancellation and change requests may be limited

We recommend carefully reviewing your order before submission during these periods.

8. Fraud Prevention & Verification

Signden reserves the right to:

• Delay or cancel orders suspected of fraudulent activity
• Request additional verification information
• Refuse cancellation requests in cases of policy abuse

9. Policy Updates

Signden may update this Cancel / Change Order Policy at any time. Changes take effect immediately upon posting on signden.com.

10. Customer Support

If you need to cancel or change an order, please contact us as soon as possible:

Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
Email: support@signden.com

Please include your order number for faster assistance.

11. Final Statement

By placing an order on signden.com, you acknowledge that you have read and agreed to this Cancel / Change Order Policy. Signden is committed to fair, transparent, and timely order management.